FAQ

FAQ

How long will it take to receive my order?

Processing takes 3-5 Business Days, plus shipping time, depending on the method of shipping you have selected. 

 

Do you offer gift wrapping?

We offer gift packaging for an additional fee. 

 

What colors can I choose for embroidery?

We offer a variety of thread colors! You can select your preferred option on the product page. 

 

Can I return a personalized item?

Because our items are customized, we cannot accept returns on personalized products.

 

What if my item is damaged or incorrect?

Please see Return & Exchange Policy page.